HR Operations Advisor
A multinational IT company located in Smart Village is looking for an HR Operations Advisor.
Responsibilities:
- Resolving employee HR support cases/Live chats daily.
- Manage the service requests of customers through different access channels.
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| HR Operations Advisor |
- Identification of process improvements; providing solutions for non-standard, sub-process activities.
- Assisting with basic reporting needs.
- May act as a mentor or trainer in the team.
- Responsible for implementation and maintenance of human resources
administration and activities associated with employee information, retrieval capabilities, and support.
- Processes HR data according to the company policy and legal requirements, consults with senior team members on HR processes and implementation and is responsible for end-to-end country HR support throughout the employee life cycle.
- Implements and tracks processes to ensure that records are accurate, accessible, and appropriately secure, legal compliance, and company's policy requirements (e.g., data management and integration of data).
- Provides support for administration, internal hiring, and lower-level external hiring.
Ensures seamless support through Ask HR tools for front-end and back-end processes.
- Is responsible for complex employees' requests case management and is the first point of contact for escalations.
- Specializes in the support processes and engages in the beginning-to-end support process within a sub-region or function.
- Manages indicative employee data (i.e., new hires, terminations, change of profile status, etc.) into information databases.
- Re-engineers processes at regional and country levels and works in partnership with global teams to build more process strength and capability.
Job Requirements:
- Bachelor's degree in business administration (Relevant HR certificate/Major is a credit).
- 1 to 2 years of experience in a customer service role and/or human resources.
- Excellent communication skills, both written and verbal.
- Fluency in English.
- Knowledge of different languages is an asset.
- Expert knowledge of the general/technical aspects of the job.
- Work is completed independently and can handle most unique situations.
- Strong quantitative and qualitative analytical skills.
- Attention to detail.
- Excellent time management skills.
- Team player and manages multiple tasks.
- Ability to troubleshoot inquiries and work within tight deadlines.
- Developed relationship.
- Ability to support multiple countries.
- Expert in specific content areas of HR processes and systems (i.e., Salesforce, Workday, etc.).
Send your CV to nemad@targetdhr.com.