Technical Support Specialists
Job opportunity for Technical Support Specialists - offshore account
Capgemini is a multinational IT services and consulting company, headquartered in Paris, France.
Our global delivery center is a diverse team, and we are looking for IT engineers and IT enthusiasts to manage our technical support operations and provide
first line support with high-quality standard to our Global Clients. Hybrid flexible work models applied on shift rotation on a 24/7 basis.
Qualifications:
 |
| technical support specialists |
• A minimum of 1 years of relevant Tech support or Offshore contact center experience.
• Outstanding English communication both verbal and non-verbal.
• Good IT knowledge (Operating systems, applications, printers, Microsoft Office / 0365) is essential.
• TIL V4 knowledge is advantageous.
Responsibilities:
• Handle calls, e-mails, webchats, and other contacts
within the service level agreement.
• Manage Intelligent Service Center activities through gathering business information from the user, logging properly Incidents and service requests in relevant ticketing tool.
• Diagnose, Troubleshoot, and resolve user issues correctly according to SLA standards and assigning them to appropriate resolving team when necessary.
What we offer:
• Competitive job offer.
• Growth opportunity.
• Permanent opportunity.
• Amazing office facility.
• Flexible working conditions
Feel free to share your resume on Careers.eg@capgemini.com mentioning the job title in the subject