Contact center agents
Contact center agents are required for HIRING
Rotational Shift basis 8 hours including 1 hour break
2 Days Off
High basic salary+ Commission plus incentive
Location in Mohandesin
Contact center agents
Duties and responsibilities:
Handle all incoming/outgoing calls of the call center.
Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
Handle and solve all inquiries, requests and complaints received via all channels available (phone, e-mail and chat.)
Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries.
Communicate with other departments all relevant customer inquiries if applicable.
Achieve the requested staffed time on a daily basis to minimize lost call rate.
Provide proper information to customers with complete and comprehensive understanding of products and services.
Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.
Respect and apply company vision, mission and values.
Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
Use available methods and tools to develop own skills.
Use the available tools and systems to provide the correct information to customers.
Keep up-to-date with all the services and products provided by operations.
Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.
Job Requirements
Gulf Market experience is a must.
Bachelor degree
Presentable good English
Very good communication skills
If interested please send your cv to crm@almattarbooking.com
Or
WhatsApp 01090208886