Technical Support
Position: Technical Support
Location: Zayed, October
Job Summary:
Technical support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner. Technical support works with the IT team, and will often interact with system and computer users across the company. The Technical support team will train users on basic system and computer functions. Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the Technical support’s day-to-day role.
 |
| Technical Support |
Key Activities:
•Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
•Good knowledge of MS AD and it’s serves (Domain - DNS – DHCP)
•Assist with onboarding of new users.
•Keep inventory of all equipment, software, and license users.
•Install, configure, and upgrade PC software.
•respond to requests for technical assistance in person, via phone, chat or email
•diagnose and resolve technical hardware and software issues
•research questions using available information resources
•advise user on appropriate action
•Follow standard help desk procedures
•log all help desk interactions
•follow up with customers and users to ensure complete resolution of issues
•Redirect problems to correct resource
•Identify and escalate situations requiring urgent attention
•Track and route problems and requests and document resolutions
•Resolve technical problems with Local Area Networks and Wide Area networks
•Prepare activity reports
•Stay current with system information, changes and updates
•Help update training manuals for new and revised software and hardware
•train computer users as necessary
•Maintain computer systems and act as support if any system goes down
Qualifications:
• BA in IT, Computer Science or similar relevant field
•Microsoft Certified Systems Engineer(MCSE) designation and CCNA, preferred
•5+ years of experience working in a Technical support environment
•Proficiency with Office 365 and windows OS system
•oral and written English communication skills
•Detail oriented in order to keep detailed notes on tickets
•Highly organized to keep Help desk tickets order
•Ability to diagnose and resolve basic computer technical issues
To apply please send your updated Resume To hregypt@iffco.com